Shipping policy

Last updated: 4th March 2026

Thank you for choosing The Black Book Collection (TBBC). This Shipping Policy explains how we process and deliver UK orders. As a small independent brand, we aim to provide a smooth, reliable experience while maintaining the craftsmanship and care behind every order.

1. Order Processing Time
All orders are processed within 1–3 business days (Monday–Friday, excluding UK bank holidays).
During busy periods, launches, or seasonal peaks, processing may take slightly longer — however, we will always work to dispatch your order as quickly as possible.
You will receive a shipping confirmation email with tracking once your parcel has been dispatched.

2. UK Shipping Methods & Estimated Delivery
We currently ship within the United Kingdom only.
Standard Shipping — Royal Mail Tracked 48

Estimated delivery: 2–3 working days after dispatch
Fully trackable service

Express Shipping — Royal Mail Tracked 24

Estimated delivery: 1–2 working days after dispatch
Fully trackable
Faster delivery option for customers who prefer it

Delivery timeframes begin after your order has been processed (see Section 1).

3. Free Shipping Threshold
We offer Free Standard UK Shipping (Royal Mail Tracked 48) on all orders over £50.
This applies automatically at checkout once your basket total meets the minimum spend.

4. Address Accuracy & Delivery Issues
Please ensure your delivery details are correct at the time of ordering.
We cannot change addresses once a parcel has entered the Royal Mail network.
If your parcel is returned to TBBC due to an incorrect or incomplete address, we can re‑ship it once a new postage fee has been paid.
If you request your parcel to be left in a safe place or with a neighbour, you accept responsibility for the parcel once Royal Mail marks it as delivered.

5. Delayed, Missing or Lost Parcels
While Royal Mail is generally reliable, delays may occur during peak seasons or due to factors outside our control.
A parcel may be considered delayed or lost if there has been no movement beyond the maximum estimated delivery window.
If your parcel appears missing, please contact us at hello@theblackbookcollection.co.uk with your order number and tracking link. We will investigate this with Royal Mail.

6. Damaged or Incorrect Items
Although TBBC operates a No‑Refunds Policy, we will assist you if your order arrives:

Damaged
Faulty
Incorrect

To report an issue, contact us within 3 days of delivery with:

Your order number
A brief description of the issue
Clear photos of the item and outer packaging

We may ask you to retain the packaging while we assess the issue.

8. Contact
For shipping enquiries, please email us at:
📧 hello@theblackbookcollection.co.uk