Refund policy

Last updated: 4th March 2026

Thank you for choosing The Black Book Collection (TBBC). We appreciate your support and are committed to providing a premium experience with every purchase. Please take a moment to review our Refund Policy before placing an order.

No Refunds
At TBBC, all purchases are final.
We do not offer refunds under any circumstances.
Once your order has been placed and payment has been processed, it cannot be cancelled, refunded, or altered.

Exchanges (If Applicable)
We do not offer exchanges unless an item arrives damaged or faulty.
If you believe your product has a manufacturing issue, please contact us within 3 days of delivery. We may request photos or videos to assess the issue.

Damaged, Faulty, or Incorrect Items
In the rare event that your item arrives damaged, defective, or incorrect:

  1. Email us at hello@theblackbookcollection.co.uk within 3 days of receiving your order.
  2. Include:
  • Your order number
  • A description of the issue
  • Clear photos or videos showing the problem

We will review the case and advise you on the next steps.

Contact Us
If you have any questions about this policy or need assistance, you can reach us at:
📧 Email: hello@theblackbookcollection.co.uk